Your customers chat with our receptionists any time.
We handle weekend chats, after-hours chats, or all chats.
Your regular plan minutes are used when receptionists respond to your chats, just like they are for phone calls.
Passive visitors become active customers.
Chat to customers with our web chat services.
Use our widget to take your own chats.
No extra charges for the chats you take.
Add a simple line of code to your website to chat with customers right away.
Why it works.
Capture every lead
Be there for your web visitors to help guide them through your site.
Manage interactions
Decide how we greet your visitors on every page.
Web analytics
Record visitor history and track their movement across your site.
Customizable widget
Change your widget color and chat icon to suit your brand.
Choose how to chat
Decide whether it's proactive or if they start the conversation.
CRM integration
Integrate seamlessly with your current systems.
Real support in real time.
79%
of businesses say live chat has had a positive effect on sales, revenue, and customer loyalty.1
Stand out from the crowd with 24/7 website chat services.
63%
of millennials prefer their queries to be answered by live chat.2
Source: 1 Kayako,2 Icmi.
77%
77%
of customers won't purchase if your website doesn't offer live chat.1
75%
75%
of people find live chat more convenient.2
62%
62%
expect to see live chat when visiting your mobile site.3
Source: 1Moxie, 2First Person, 3Moxie.
Small business, big reach.
Most of our clients are small businesses. You work hard for your leads — don't miss out when they're ready to talk.
52% of missed callers will not call you back.1
Source: 1 Vonage.
FAQs.
How do live chat services work?
A live chat service works in three simple steps.
1. We learn about your business from you.
2. Our virtual receptionists start answering your chats in real time.
3. Receive instant notifications of all your chat interactions.
What are the options for handling web chat services?
With a 24/7 live chat service, your web chat is staffed at all times. Friendly virtual receptionists reply to your chats, following the protocols you’ve laid out. You get to decide how you want your chats to be answered.
How do I add the web chat widget to my website?
Our client services team can help you add live chat to your website. Give them a call at 800-531-5828. Alternatively, you can follow the instructions laid out here.
Is there an additional cost for setting up live chat on my website?
There is no additional cost to add live chat to your answering plan. Live chat comes included with every AnswerConnect plan.
What happens if I am not available to respond to chats?
Our team of professional receptionists can handle your overflow chats, after-hours chats or even all your chats. This allows you to respond instantly to every prospect and customer no matter your availability.
These are the core values of AnswerConnect. Here is a book we think you might like.
Mindset
Carol Dweck
Our success is shaped not only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
