Urgent call handling for emergencies.
Address urgent calls efficiently with 24/7 business call-handling services.
Plans & Pricing
Wondering how an after-hours answering service can help your business? Discover what it can do...
Provide 24/7 rapid response.
When urgent calls come in, we’ve got you covered. During your account setup, we help you create an action plan to ensure emergency calls are handled smoothly and professionally.
While we're not a substitute for emergency services, we're your go-
to for handling urgent business calls with ease and efficiency.
The top features of an urgent call
handling service.
24/7 customer service
Give your customers 24/7 professional support with a team of virtual receptionists.
Lead qualification
Capture and qualify caller’s needs and convert more leads to customers.
Live chat answering
We can answer chats on your website just like we do your calls.
Appointment booking
Fill your calendar and take control of your schedule with secure appointment scheduling.
Urgent call handling matters.
90%
Source: KPMGof consumers consider issue resolution as their most crucial customer service concern.
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers for a personalized experience.
![Manage calls]()
Manage your calls
Busy? Have an important meeting? We've got you covered.
The frontline of your business.
The best urgent-call handling service is the one that can handle the unique challenges of your business. Our friendly receptionists are an extension of your team.
From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to give your customers consistently professional service.
1.Let’s talk.
Tell us about your business, your customers and your goals. We work with you to create call flows to give your clients the best experience.
2.Let us handle your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of your interactions via our app, SMS, or email.
You’re in good company.
“We run a large franchise organization and our call volume is high. There are also constant changes needed to our script. Without fail, those needs and demands are met in a professional manner, every single time.
The agents follow the script and provide great service to our customers, but more importantly, they ALWAYS answer phone calls and never let them ring for long periods of time. That is exactly what we needed for our after-hours and emergency service. AC has yet to NOT deliver
“AnswerConnect is my secret weapon to success in my sole practitioner law firm. 24 hours a day, holidays and weekends included, operators professionally take calls from my online advertising, screen each caller for basic eligibility and provide me with an email detailing that person's name, number and email address. For $350 a month, I save thousands over having a receptionist or employees answer these calls.
After-hours call handling.
Give yourself the peace of mind that every call is being answered 24/7. Our team of trained receptionists follow the protocols you have in place to ensure emergency calls are handled efficiently 24/7.
Whether urgent calls come in after-hours, on weekends or while you’re on vacation, know they’re being dealt with in accordance to your preferences.
See plans
Learn more about our professional call
handling services.
Dig deeper into how an call
handling service can help your business grow.
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FAQs.
What defines an urgent call and how do you handle them?
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Urgent calls are defined differently by every industry. Because of this, custom call-handling protocols are specified on an account-by-account basis. Our receptionists handle your urgent calls the way you want us to.
Can I customize the call script response for different types of urgent calls?
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Yes. During your account set-up, we can help you create different call-handling scripts. You can update these at any time through the AnswerConnect app or by contacting our client support team.
How do you ensure availability for urgent calls 24/7?
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We have receptionists working 24/7 across different time zones in the US. Receptionist shifts are rotated to ensure there is cover for every call around the clock. However, in extremely busy periods, calls may be transferred to a member of our call answering team in Canada or the UK.
What industries do you support for urgent call handling?
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We handle calls across a variety of industries. Whether you’re an IT business, law firm, medical office or maintenance management, we’ve got you covered. For more information visit our industries page.
Can I track the performance of urgent call handling?
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Yes. Through the AnswerConnect app, you can view call transcripts and listen to your urgent calls back. The app makes it easy for you to leave feedback to our receptionists, or update your preferences in real time.
Can't find the answer to your question? Call us now: 800-700-8888 or email us at sales@answerconnect.com
See pricing.
Find the right plan for your business.
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